Store Policies

Returns

All Sales are final. Narrative does not offer returns or exchanges. All merchandise is sold ‘as-is” Please do not hesitate to ask questions or request additional photos, videos and a detailed condition report prior to purchasing- we want our customers to feel comfortable in their purchase even if they are unable to view the item in person prior to purchasing. Each piece offered for sale is vintage or antique therefore you should expect pieces will show some some signs of wear consistent with age and use.

Narrative does not put items on hold. Items are not consider ‘SOLD’ until full payment is received. 

Holds

Narrative offers local, curbside delivery of furniture in the greater SF Bay Area for a fee. If you would like same or next day delivery we can recommend third party delivery companies that service the bay area and beyond.

Delivery

Sold items must be picked up within seven days of purchase. If additional time is needed please coordinate directly with us prior to purchasing. In most cases arrangements  can be made to store items for an additional storage fee. Please bring packing materiel (packing blankets, bubble, tie downs) and help as needed to pick up furniture as we can not guarantee help loading items.

Picking-Up

If you are purchasing furniture online, please email us at info@narrativeoakland.com for a shipping quote before purchasing. Once you have decided to purchase the item Select “Local Pickup” at checkout.

Shipping

 We do not ship overseas. If you are located overseas and wish to purchase an item please have transport/shipping arranged prior to purchase. We are not responsible for any delays, missing items or damage that may occur in transit. The shipping carrier is responsible for insuring the item and claim should be filed  directly with carrier.

Overseas Shipping

We provide a 10% trade discount and well as tax exempt status to designers/resellers with valid CA resale permit valid

Trade Discount
Prop Rental

On occasion we do offer prop rentals. Please inquire with our sales team for more details.